Last updated: 20 July 2026.

1. Who we are

Heather Parcel is operated by Heather Parcel Hospitality S.A., Rue des Bruyères 22, 1207 Geneva, Switzerland. This policy explains how we process information relating to website visitors, prospective guests, event organisers, suppliers, business partners and people who contact our team.

Heather Parcel is operated by Heather Parcel Hospitality S.A., Rue des Bruyères 22, 1207 Geneva, Switzerland. This policy explains how we process information relating to website visitors, prospective guests, event organisers, suppliers, business partners and people who contact our team. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

2. Information you provide

You may provide your name, email address, telephone number, organisation, preferred contact method and message content when contacting us. Please do not send payment-card numbers, identity documents, medical records or other highly sensitive information through a general web form.

You may provide your name, email address, telephone number, organisation, preferred contact method and message content when contacting us. Please do not send payment-card numbers, identity documents, medical records or other highly sensitive information through a general web form. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

3. Technical records

Hosting and security systems may process limited technical records including IP address, access time, requested page, browser type, operating system, referring page, device category and server response details. These records support delivery, diagnostics, cybersecurity and abuse prevention.

Hosting and security systems may process limited technical records including IP address, access time, requested page, browser type, operating system, referring page, device category and server response details. These records support delivery, diagnostics, cybersecurity and abuse prevention. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

4. Purposes and legal grounds

We may process information to answer enquiries, discuss stays or private events, manage professional relationships, maintain security, improve service quality, comply with legal duties and establish or defend legal claims.

We may process information to answer enquiries, discuss stays or private events, manage professional relationships, maintain security, improve service quality, comply with legal duties and establish or defend legal claims. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

5. Service providers and disclosures

Information may be shared with selected providers supporting hosting, email, cybersecurity, maintenance, professional advice and customer-service administration. We may also disclose information where required by law or necessary to prevent fraud or serious harm.

Information may be shared with selected providers supporting hosting, email, cybersecurity, maintenance, professional advice and customer-service administration. We may also disclose information where required by law or necessary to prevent fraud or serious harm. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

6. International transfers and retention

Some providers may process information outside Switzerland or the European Economic Area. Where required, recognised transfer safeguards are used. Routine enquiries are generally retained for up to twenty-four months after the last meaningful interaction.

Some providers may process information outside Switzerland or the European Economic Area. Where required, recognised transfer safeguards are used. Routine enquiries are generally retained for up to twenty-four months after the last meaningful interaction. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

7. Security and rights

We use proportionate measures designed to reduce accidental loss, misuse, alteration, unauthorised access or disclosure. Depending on applicable law, you may have rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent.

We use proportionate measures designed to reduce accidental loss, misuse, alteration, unauthorised access or disclosure. Depending on applicable law, you may have rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

8. Children and updates

Gaming-related content is intended for adults who satisfy legal age requirements. We do not knowingly request personal information from children. We may revise this policy to reflect legal, technical or operational changes.

Gaming-related content is intended for adults who satisfy legal age requirements. We do not knowingly request personal information from children. We may revise this policy to reflect legal, technical or operational changes. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

This website is designed to operate without advertising cookies or cross-site tracking.

1. Cookie approach

Heather Parcel is designed to function without advertising cookies, cross-site tracking pixels or behavioural profiling scripts. Essential technical storage may be used to secure requests, prevent abuse, balance traffic or preserve a user-requested session.

Heather Parcel is designed to function without advertising cookies, cross-site tracking pixels or behavioural profiling scripts. Essential technical storage may be used to secure requests, prevent abuse, balance traffic or preserve a user-requested session. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

2. Browser controls

Visitors can delete or block cookies through browser settings. The informational website is intended to remain usable without optional tracking, although blocking all technical storage can affect security or functionality.

Visitors can delete or block cookies through browser settings. The informational website is intended to remain usable without optional tracking, although blocking all technical storage can affect security or functionality. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

3. GDPR and comparable rights

For individuals in the European Economic Area, Switzerland and comparable jurisdictions, information is processed according to principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and accountability.

For individuals in the European Economic Area, Switzerland and comparable jurisdictions, information is processed according to principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity and accountability. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

4. California disclosures

California residents may have rights to know, request deletion or correction, receive information about disclosures and opt out of certain selling or sharing. Heather Parcel does not sell personal information or share it for cross-context behavioural advertising.

California residents may have rights to know, request deletion or correction, receive information about disclosures and opt out of certain selling or sharing. Heather Parcel does not sell personal information or share it for cross-context behavioural advertising. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

5. Categories and disclosures

Categories may include identifiers, technical internet activity, professional information and message content voluntarily submitted. Information may be disclosed to service providers, professional advisers, public authorities where lawfully required or parties involved in a legitimate corporate transaction.

Categories may include identifiers, technical internet activity, professional information and message content voluntarily submitted. Information may be disclosed to service providers, professional advisers, public authorities where lawfully required or parties involved in a legitimate corporate transaction. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

6. Preference signals and requests

Where a recognised opt-out preference signal is legally applicable, we will seek to honour it for covered processing. Privacy requests may be submitted through the Contact page, and reasonable verification may be required.

Where a recognised opt-out preference signal is legally applicable, we will seek to honour it for covered processing. Privacy requests may be submitted through the Contact page, and reasonable verification may be required. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

Heather Parcel is a fictional hospitality concept presented for resort information and brand storytelling.

A resort inspired by heather moors, travel parcels and beautifully prepared arrival

Heather Parcel was conceived around the idea that the best journeys feel both open and carefully considered. Heather brings softness, landscape and seasonal colour; the parcel represents preparation, anticipation and the pleasure of receiving something thoughtfully assembled.

The resort is operated by Heather Parcel Hospitality S.A., a privately managed European hospitality company. Our registered office is Rue des Bruyères 22, 1207 Geneva, Switzerland.

Our approach to luxury

For Heather Parcel, luxury means thoughtful preparation and service without friction. Guests should understand where to go, how services work and what to expect. Staff should be attentive without becoming intrusive, restaurants should feel individual, suites should be quiet and gaming should be transparent and supervised.

Design language

The palette combines heather violet, muted plum, parcel-paper beige, sage green, smoked timber and pale stone. Details reference folded paper, tied cords, moorland paths and botanical sprigs without becoming literal decoration.

Service culture

Our service culture is guided by preparedness, clarity and respect. Preparedness means staff anticipate practical needs before they become problems. Clarity means prices, schedules, rules and eligibility requirements are communicated plainly. Respect means every guest is treated consistently.

Community and responsibility

Heather Parcel aims to work with qualified local producers, craftspeople, performers and technical teams. Age verification, staff training, self-exclusion information, spending controls and access to independent support are central to the operating model.

Effective date: 20 July 2026.

1. Informational purpose

This website provides general information about Heather Parcel, including accommodation, dining, entertainment, gaming, wellness and responsible-play measures. It is not a binding offer, reservation confirmation or guarantee of availability.

This website provides general information about Heather Parcel, including accommodation, dining, entertainment, gaming, wellness and responsible-play measures. It is not a binding offer, reservation confirmation or guarantee of availability. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

2. Adult audience

Casino-related content is intended only for adults who meet the legal minimum age in the relevant jurisdiction. Website access does not establish eligibility to enter gaming areas or participate in regulated gambling.

Casino-related content is intended only for adults who meet the legal minimum age in the relevant jurisdiction. Website access does not establish eligibility to enter gaming areas or participate in regulated gambling. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

3. Acceptable use

You may use this site for lawful information purposes. You must not interfere with security, attempt unauthorised access, introduce malicious code, overload the service, impersonate another person or submit unlawful material.

You may use this site for lawful information purposes. You must not interfere with security, attempt unauthorised access, introduce malicious code, overload the service, impersonate another person or submit unlawful material. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

4. Intellectual property

The website design, text, brand names, logos, symbols and original materials are owned by or licensed to Heather Parcel Hospitality S.A.. Wider reproduction, modification, commercial reuse or distribution requires written permission.

The website design, text, brand names, logos, symbols and original materials are owned by or licensed to Heather Parcel Hospitality S.A.. Wider reproduction, modification, commercial reuse or distribution requires written permission. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

5. Accuracy and availability

We aim to keep information current, but errors, omissions or interruptions may occur. The website is provided on an available basis to the extent permitted by law, and content may be updated or removed without notice.

We aim to keep information current, but errors, omissions or interruptions may occur. The website is provided on an available basis to the extent permitted by law, and content may be updated or removed without notice. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

6. Liability and law

To the maximum extent permitted by law, Heather Parcel Hospitality S.A. is not liable for indirect, incidental, special or consequential loss arising solely from use of this informational website. These terms are governed by Swiss law.

To the maximum extent permitted by law, Heather Parcel Hospitality S.A. is not liable for indirect, incidental, special or consequential loss arising solely from use of this informational website. These terms are governed by Swiss law. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

18+ only. Gambling is paid entertainment, not a reliable way to make money.

1. Our commitment

Heather Parcel is committed to adult gaming in an environment that supports informed choice, transparent rules and early access to help. Responsible operation requires visible information, trained staff, practical controls and respectful support.

Heather Parcel is committed to adult gaming in an environment that supports informed choice, transparent rules and early access to help. Responsible operation requires visible information, trained staff, practical controls and respectful support. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

2. Plan before playing

Set a clear money and time limit before entering the gaming area. Use only disposable entertainment funds after essential expenses are covered. Never borrow money to gamble and never increase a budget in an attempt to recover losses.

Set a clear money and time limit before entering the gaming area. Use only disposable entertainment funds after essential expenses are covered. Never borrow money to gamble and never increase a budget in an attempt to recover losses. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

3. Warning signs

Possible warning signs include spending more than planned, chasing losses, hiding gambling, borrowing money, missing obligations or using gambling to escape difficult emotions. Repeated patterns should be taken seriously.

Possible warning signs include spending more than planned, chasing losses, hiding gambling, borrowing money, missing obligations or using gambling to escape difficult emotions. Repeated patterns should be taken seriously. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

4. Cooling-off and self-exclusion

Guests may request information about cooling-off periods or self-exclusion, subject to local law and venue procedures. Anyone using self-exclusion should also consider financial controls and independent support.

Guests may request information about cooling-off periods or self-exclusion, subject to local law and venue procedures. Anyone using self-exclusion should also consider financial controls and independent support. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

5. Protecting minors and understanding chance

Gaming is limited to adults who satisfy legal age requirements. Casino games include a mathematical house advantage. Short-term results are random, and previous outcomes do not determine the next independent event.

Gaming is limited to adults who satisfy legal age requirements. Casino games include a mathematical house advantage. Short-term results are random, and previous outcomes do not determine the next independent event. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.

6. Independent support

Support may be available through national gambling helplines, public health services, addiction counselling organisations, financial advice charities and peer-support groups. In an immediate crisis, contact local emergency services.

Support may be available through national gambling helplines, public health services, addiction counselling organisations, financial advice charities and peer-support groups. In an immediate crisis, contact local emergency services. We apply this principle proportionately, transparently and with regard to the context in which information or services are used.